Administrator
Full Description
Job Summary:
We're looking for a highly organised and friendly Administrator to join our team at Herts Ability. You’ll play a key role in helping people access our driving assessment and support services by managing bookings, responding to enquiries, and keeping everything running smoothly behind the scenes.
This is a fast-paced role with multiple enquiries coming in at once, so we’re looking for someone who can stay calm under pressure, multitask confidently, and maintain a high level of accuracy.
What You'll Be Doing
- Responding to enquiries via phone, email, and live chat
- Booking driving assessments, lessons, and appointments
- Liaising with clients, the DVLA, and healthcare professionals
- Processing payments and maintaining accurate records
- Preparing reports and organising data for internal use
- Supporting local events and helping raise awareness of our services
What We're Looking For
- Strong administrative experience
- Excellent phone manner and communication skills
- Great organisational skills and attention to detail
- Patience and empathy – many of our clients have medical conditions or disabilities
- Confident using Microsoft Office, Outlook, and other bespoke software systems
Bonus if you have:
- Experience in a healthcare, charity, or public service setting
- An understanding of the needs of disabled or vulnerable people
- A full UK driving licence
Why Work With Us?
Herts Ability is a friendly, supportive charity making a real difference to people’s lives. If you want to work somewhere that values your skills and compassion, we’d love to hear from you.
How to Apply
Please email your CV and a short covering letter to:
📧 driving@hertsability.org.uk
For more information, please call 01707 384263
